Paying your rent is your key responsibility as a resident. Regular payment is critical to keeping your tenancy. Your rent is due in advance. If you pay weekly or monthly, then you should pay on monday of the week or month that the rent is due.
It is important that we collect the rent that is due to us. If we do not, we will not be able to provide a service to our tenants. Your tenancy agreement is a legal contract. If you do not keep to it, there are steps we can take to end your tenancy. Getting into rent arrears can be distressing and you can end up losing your home. Don’t let this happen to you.
We offer a number of ways to pay:
Allpay payment card
You can pay your rent at any post office or paypoint outlet using your allpay swipe card.
Just hand your allpay swipe card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order. The cashier will swipe the card through an electronic reader and enter the amount. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or paypoint outlet. There are no bank charges, although some paypoint outlets only accept cash payments.
Standing order payments are similar to direct debits, except that we cannot change the amount paid if the rent changes. That is your responsibility, although we can help you with it.
Standing order payments must be made in advance and most banks will allow weekly, fortnightly or monthly payments. As with direct debits, please make sure you have enough money in your account before the payments are due to go out and check your statements to make sure that payments have been made successfully.
To set up a standing order, you need to send a standing order mandate form to your bank with the details of your payment.
Call your housing officer on 020 8 740 0220 for a standing order form.
If you would like to pay your rent online, please contact your housing officer for payment details.